Terms of service
Effective Date: 11 August 2026
1. About SwordEyeVisions
These Terms of Service govern your use of the SwordEyeVisions website and your purchase of products and services from SwordEyeVisions.
SwordEyeVisions is operated by:
SwordEyeVisions Ltd
Company number: 16363676
Registered in England and Wales
Registered office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Customer support:
General and business enquiries:
By accessing our website or placing an order, you agree to these Terms together with our related policies, including:
- Privacy Policy
- Return and Refund Policy
- Shipping Policy
- Digital Product Terms (where applicable)
2. Our Products
This Shopify storefront currently offers physical products only.
SwordEyeVisions may offer digital products separately through another authorised channel.
Physical products may include:
- apparel;
- accessories;
- home and lifestyle products;
- artwork;
- Apothecary products;
- other approved product categories.
Digital products may include downloadable files, templates, guides, artwork and other digital content.
Product descriptions, images, specifications, materials, ingredients and availability are provided as accurately as possible. Minor variations may occur due to screen settings, manufacturing processes, materials, or supplier production methods.
3. Orders and Contract Formation
When you place an order, you are making an offer to purchase the selected products.
Your order is only accepted when we issue an order confirmation.
We reserve the right to refuse or cancel an order where permitted by law, including where:
- products are unavailable;
- pricing or product information contains an obvious error;
- fraud or misuse is suspected;
- payment cannot be authorised.
If we cancel an accepted order, any payment received will be refunded using the original payment method.
4. Pricing and Payment
All prices are displayed in the currency shown on the website.
Prices may include applicable taxes where required by law.
Available payment methods are displayed during checkout.
You are responsible for providing accurate billing and payment information.
Your order may not be processed until payment has been successfully authorised.
5. Physical Products
5.1 Production
Many SwordEyeVisions products are produced after an order is placed.
Production begins after order confirmation.
Production time and carrier delivery time are separate stages.
Available delivery options and destination-specific estimates are shown at checkout where available.
Production and delivery times are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
5.2 Delivery
Shipping information is provided in our Shipping Policy.
Some orders may arrive in separate shipments where products are fulfilled through different production routes.
Where products are shipped internationally, customs duties, taxes or carrier charges may apply depending on destination, applicable law and the delivery route.
6. Returns, Refunds and Consumer Rights
Your rights depend on the type of product purchased and applicable law.
Our Return and Refund Policy explains:
- cancellation rights;
- return eligibility;
- refund procedures;
- defective or incorrect products;
- product-specific exceptions.
Nothing in these Terms limits any consumer rights that cannot legally be excluded.
7. Digital Products
Digital products are not currently sold through this Shopify storefront. If supplied through another authorised SwordEyeVisions channel, they are governed by the terms shown in that purchase journey, our Digital Product Terms and applicable law.
By purchasing digital products, you agree that:
- digital content is supplied electronically;
- access instructions will be provided after purchase;
- you are responsible for ensuring compatibility with your own equipment and software.
Where digital content is supplied immediately after purchase, applicable consent and acknowledgement requirements will apply.
Digital products are subject to the rights and conditions explained in our Digital Product Terms and Return and Refund Policy.
8. Intellectual Property
All content on the SwordEyeVisions website, including:
- designs;
- artwork;
- branding;
- logos;
- photography;
- written content;
- digital materials;
is owned by or licensed to SwordEyeVisions unless stated otherwise.
You may not reproduce, distribute, modify, sell, or commercially exploit our content without written permission.
9. Acceptable Use
You agree not to:
- misuse the website;
- attempt unauthorised access;
- interfere with website operation;
- copy or exploit content unlawfully;
- use products or digital content for unlawful purposes.
We reserve the right to restrict access where misuse is identified.
10. Accuracy and Availability
We aim to ensure website information is accurate and current.
However:
- product availability may change;
- images may vary slightly from final products;
- technical errors may occasionally occur.
We reserve the right to correct errors and update information where necessary.
11. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
This includes rights relating to:
- faulty goods;
- products not matching descriptions;
- consumer protections that apply under applicable law.
Subject to those rights, SwordEyeVisions is not responsible for losses arising from events outside reasonable control.
12. Third-Party Services
Some products may rely on specialist production, fulfilment, payment or delivery services.
These services support order fulfilment but do not change your contractual relationship with SwordEyeVisions.
We remain responsible for managing your order and customer support.
13. Privacy
Your personal information is handled according to our Privacy Policy.
The Privacy Policy explains:
- information we collect;
- how we use information;
- service providers involved;
- your rights;
- how to contact us.
14. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be available on this website.
Changes do not affect rights already established under applicable law.
15. Governing Law
These Terms are governed by the laws of England and Wales.
Where consumer protection laws provide additional rights in your country of residence, those rights continue to apply.
16. Contact
For customer support:
For general and business enquiries:
For legal correspondence:
SwordEyeVisions Ltd
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom