SEV Luxury Digital Client System

A complete set of client documents for service businesses, from the day a client books to the day the work is closed.

Nine sections of client copy cover welcome and orientation, scope, onboarding, timelines, commercial terms, client tools, delivery, offboarding, and standards. Each page is ready to adapt, with fields in brackets for you to replace. A shaded column beside the copy tells you when to send the page and what to check, and is never sent to the client.

Fourteen editable Word templates come with the guide, from the intake questionnaire to the closeout summary.

The guide describes one common way of running client work. You change the stages, timings and policies to match your own. The policy pages are example wording to adapt, not legal advice.

This is a digital product supplied by SwordEyeVisions Ltd. You receive four PDF files: A4 and US Letter versions for on-screen use and for printing yourself, plus one ZIP file containing 30 editable Word documents. No physical product is supplied and no shipping charge applies.

This product is offered for immediate digital delivery. Before completing your purchase, you will be asked to consent to supply before the end of the 14-day cancellation period and acknowledge that your right to cancel ends when supply begins. Once payment succeeds and those requirements are completed, your download link is sent automatically to the email address used for your order. You do not need to email us to request delivery.

Keep your order confirmation and download email. If you cannot find them, check your spam or junk folder. For delivery, cancellation or file-access assistance, contact info@swordeyevisions.com with your order number.

As a consumer, you normally have 14 days after the day your contract is formed to cancel without giving a reason. If you validly consent to early supply and acknowledge the loss of your cancellation right, that right ends when supply begins. To cancel while that right remains, email info@swordeyevisions.com with your order number and a clear request to cancel. No special wording is required. Your statutory rights if digital content is faulty, not as described or otherwise fails to meet legal requirements remain unaffected.

Refunds and statutory rights

If you exercise a valid statutory cancellation right, we will refund the amount due without undue delay and within 14 days after you tell us you are cancelling, using the original payment method unless we agree otherwise, without a refund fee. After supply, we will assess any problem with the digital content and provide the remedy required by law. We may consider goodwill requests individually; no additional blanket refund guarantee is promised. Where an order is cancelled or refunded and access is withdrawn, we deactivate its download access separately. Deactivation does not remove copies already saved to your device. These terms do not limit rights that cannot lawfully be excluded.

What you are buying. A business-use licence for the business that buys it, including its owners, staff and contractors working for it. The content and design remain the property of SwordEyeVisions Ltd.

You may adapt, rebrand and translate the guide and templates, and send them to your own clients, with no limit on how many.

You may not resell, share or publish them as templates or products, alone or in a bundle, course or kit; use them to make client documents for other businesses to use as their own; or upload them to a marketplace or template library.

Not advice. The policy pages and templates are example wording, not legal advice, and do not form a contract between you and your clients.

The licence is governed by the law of England and Wales. The full licence is on page 2 of the guide.

For delivery, cancellation, download or file questions, contact info@swordeyevisions.com with your order number.